Symantec Service Center Console (SSCS) primary server disabled

I never would have figured this out on my own. When I came in this morning and opened Symantec Service Center Console (SSCS), I saw a small, downward pointing arrow on our SAV server, indicating that this server was disabled. After poking around the server for about an hour, and google-ing repeatedly, I called Symantec Platinum Support. The problem? There is a reg key (listed below) that increments by one every time SSCS is started. It’s not supposed to stop until 255 (why stop at all – I don’t know.) Ours was only up to 188.

To Fix:

Stop the services “Symantec AntiVirus”
Using regedit, edit this key –
HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\ScsComms\LocalData\LoginCaCertIssueSerialNum
Change Hexadecimal to Decimal, and set the value to 1
Exit regedit
Restart the service “Symantec AntiVirus”

Please note that we are using an old version of SAV (10.1.0.394.) The current version of v10 is 10.1.7.7000, and this issue does not apply.