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OBJECTIVE

To utilize my 15 years of technical experience in a challenging position with an entrepreneurial company.

TECHNOLOGIES

HP-UX (8 years), SEEK Raid Arrays (8 years), Solaris (4 years), Linux (7+ years), OS X (3 years + 6 years Openstep/Nextstep), Legato NetWorker (2 years), Veritas NetBackup (1 year), Veritas File System, (3 years), ADIC (3 years), Network Appliance NetApp (2.5 years), HP System Insight Manager (1 year), Windows 2000 and 2003 Server (2 years), Information Technology Infrastructure Library (ITIL) via HP Openview Service Desk (2 years), Shavlik HFNetChkPro v5 (2 years), Windows Server Update Service (WSUS) (2 years), WMWare ESX Server (1 year), Symantec Anti-Virus (2 ),TCP/IP Networking & related protocols including http, SMTP (8 years), LDAP/Sendmail, NFS, DNS, DHCP, FTP, SSH, SAMBA (8 years), LAN/WAN topology (5 years), KSH, CSH, and SH shell scripting, (8 years), Perl (2 years), Apple WebObjects (6 years), Java (4 years), C and C++ (8 years), AIX, HP Openview, Apache Web Server, Microsoft IIS

EMPLOYMENT

2006 – Present: System Operations Specialist III, Walt Disney Internet Group/Disney Interactive Media Group

Responsible for operational support and management activities involved with the physical infrastructure required to host Disney’s online businesses including, but not limited to ABC, ESPN and Disney, which comprise the 9^th most visited site on the Internet. Responsibilities include the planning, installation, testing, maintenance, documentation and support of server hardware, systems software, monitoring and management agents and the data center physical plant. Key accomplishments include:

• Helped test, implement and support WMWare in our test and production environment. Initially the focus was on our redundant internal support systems (DNS, Terminal Servers, Domain Controllers,etc.), but as our our customers became comfortable with the performance, support and reliability the platform offered, we expanded to include a very large subset of our environment. As of July 2008, we 150 machines have been virtualized, with approximately 50 having been P2V’ed. This was done to consolidate servers resources and to allow for load balancing. It also allowed our Data Center model to mature from a hardware hosting model (i.e. I need a DL385) to a resource allocation model ( i.e. I need to be able to process 3500 transactions a second.)
• Utilizing various tools (GPOs, BladeLogic, etc.) worked towards the standardization and simplification of our environment. These tasked ranged from something as simple as “show NIC in taskbar when connected” to verifying appropriate build level of appropriate and essential drivers.
  
• Solely responsible for the installation, standardization, reliability and support of Symantec Anti-Virus CE on approximately 1350 windows clients. Went from a largely unmanaged installation (less than 1000 clients had SAV installed, but of those, only a very small portion were correctly updating.) Currently, we have three SAV servers, spread across two Data Centers, with 100% of our clients getting updates daily.

• Drove the improvement in our Configuration Management Database (CMDB) from approximately 96% to 99.99%. This was accomplished by getting team buy-in on the necessity of CMDB accuracy along with aggressive record keeping, database sleuthing and a large amount of hands on verification.

• Owned and standardized the Windows system patching procedure. This included verifying relevant systems as related to business groups, standardization of the patching workflow, documentation of the processes and procedures and training the rest of the group as to prevent a single point of failure. I was also responsible for the MS Patch Tuesday monthly meeting and for following up with Business Units on implementation of patches across the environment. Shavlik HFNetChkPro and Microsoft’s WSUS were used most of the time, but we are currently attempting to move to Blade Logic.

• Singularly responsible for the implementation of the March 2007 Daylight Savings Time patching and remediation across 2000+ Windows, Linux and Solaris servers, spanning two continents and three countries. 100% were remediated by the date of the time zone change.

• Performed second and third tier production support on a daily basis and as part of an on-call rotation.

• Became proficient supporting Linux (Redhat and Fedora mainly), Windows Servers (2000 and 2003) and the necessary supporting infrastructure, including DNS, AD, http redirect, etc.

• Helped create a mature working model for remote administration as we moved from two to three Data Centers. Our level of support ranged from true on-site support (e.g. - capable of almost all administrative task) to Smart Hands support, offering only minimal technical assistance.
  
• Worked to implement Payment Card Industry (PCI) Data Security Standard (DSS) across a subset of our systems. As the PCI standards matured and progressed, our goal became to apply the more stringent PCI standards to our entire environment.
• Became proficient working international contacts. WDIG has servers all over the world, and support needs spanned from London to Hungary and Singapore to China. Each of those disparate groups had different needs and communications issues and difficulties.
  

2005: Two Year Travel Sabbatical

1997-2004: Senior Unix Administrator, AT&T Wireless Services

Over an 8 year period took on more of a leadership role and grew responsibilities with the expansion of the server environment. Led geographically dispersed team in providing proactive support to internal client applications including Axys (proprietary system), Siebel, and databases such as Sybase and Oracle. Key accomplishments:

• Growing mainly HP/UX and Solaris server environment from approximately 50 to 100+.

• Handled all administration, backups, capacity planning, and disaster recovery.

• Drove all hiring including expansion of team from one to eight FTE System Administrators.

• Planned and implemented three datacenter moves involving millions of dollars of hardware with minimal downtime and no loss of data.

• Performed second and third tier production support.

• Worked with developers, analyst and programmers to install, troubleshoot, and determine future needs for various software and hardware products.

• Interacted closely with vendors for quotes, troubleshooting and service issues. Evaluated and purchased a networked storage and SAN as our requirements grew.

• Performed capacity planning for both personnel and servers.

• Oversaw selection and installation of tape library and backup solution to scale internal growth.

1996-1997: Axys Administration, AT&T Wireless Services

Performed client and server side administration for an internally developed customer care application. Duties included:

• Installation, modifications and troubleshooting of kits.

• Interfacing with development teams to troubleshoot bugs and suggest improvements.

• Performed third tier production support and 24×7 on call duties.

EDUCATION

Bachelors of Arts degree in Business Administration, University of Central Florida, 1988

CONTINUING EDUCATION

SUN Microsystems:

Fundamentals of the Java Programming Language (SL-110); Perl Programming (DTP-250); Solaris 9 Operating System Internals (SP-365); UNIX Essentials Featuring; Solaris 8 Operating System; Shell Programming for System Administrators (SA-245); Solaris System Performance Management (SA-400); Network Administration for Solaris 8 Operating System; Solaris 9 System Administration Fast Track Training Program I; Solaris System; Administration for Experienced UNIX Administrators (ST-276); TCP/IP Network Troubleshooting in a Solaris 9 OS (IN-425); NIS+ Administration (SA-385)

Hewlett Packard:

Managing software with Ignite-UX; Hands-on with Logical Volume Manager and Mirrordisk/UX; HP-UX Performance and tuning; HP-UX patch management

Microsoft:

Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services (2277C); Microsoft Visual Basic Scripting Edition and Microsoft Windows Script Host Essentials (MOC 2433)

VMWare:

VMware Infrastructure 3: Install and Configure; VI3 Advanced Configuration; VMWare Environment Capacity Analysis

AT&T:

C Programming with UNIX internals

Misc:

Franklin Covey: Focus | Achieving your Highest Priorities; BladeLogic: Essentials, Configuration, Compliance

SKILLS

• Familiarity with multi-tiered, highly available web applications in a hosted datacenter environment, including administration, configuration, troubleshooting, performance tuning, and preventative maintenance

• Maintain effectiveness when experiencing major changes in work tasks and/or the work environment.

• Able to work within new work structures, processes, requirements, or cultures.

• Experience clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Engaged team member dedicated to moving the team toward the completion of goals.

• Dedicated to developing and sustaining productive customer relationships.

• Identified and analyzed issues, problems and opportunities, taking action that is consistent with available facts, constraints and consequences.

• Achieved a satisfactory level of technical and professional skill and knowledge in position-related areas. Adept at keeping up with current developments and trends in areas of expertise and/or responsibility.

• Able to systematically investigate, study, dissect or otherwise breakdown a problem using analytical techniques with the objective of drawing logical and rational conclusions and recommendations.

• Capable of generating innovative solutions and trying novel ways to deal with problems and opportunities.

• Utilized appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitating the completion of goals.

• Allocated decision-making authority and/or task responsibility to appropriate team members to maximize the individuals’ effectiveness.

• Managed large scale external storage products. Experience includes configuration and manipulation of the storage to meet customer needs, such as disk mirroring, striping, and volume creation.

• Troubleshot and restored technical service and equipment troubles by analyzing, identifying, isolating, testing and diagnosing faults and symptoms using established processes, procedures, test equipment and support systems.

• Possess strong inter-personal and communication skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customer or client audiences or professional peers, and working closely with upper management.

• Developed a solid understanding of a UNIX-based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, filesystem concepts (”inode”, “superblock”), can use performance analysis to tune and troubleshoot systems.

• Developed a solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, the design of consistent network-wide filesystem layouts.